A woman uses office equipment to print

As someone who owns a printer, you must have chanced upon an error message saying ‘print job stuck in queue’ before. You then try to delete the print job, but without any avail. Eager to find tricks to troubleshoot this issue? Read on to find out more!

Scan Doctor

You may use Scan Doctor to help you to track issues and rectify printing issues. After downloading Scan Doctor, you install it and you need to click ‘Start’ to choose your printer model. Once done, run the diagnostic. If your printer cannot be found, click ‘my product is not listed’, and there should be a set of instructions to help you rectify the issue.

Reset Printing Environment

You need to clear the print job files. You can do this by first switching off the printer, and turning off the power plug that connects to your printer. If you are using a Windows laptop, open up Services and click on Print Spooler, then click Stop. Once the Print Spooler stops, close the Services window. After that, open up your Files and delete all files in the Printers folder. The last step is to shut down your laptop, and power-on your printer again.

Reinstall the Printer Driver

A printer driver is a software. An outdated printer driver may be the reason behind your print jobs being stuck in queue. You should update it either manually or automatically. To do it manually, you can go to your printer’s manufacturer’s website, download, and install the latest printer driver. To do it automatically, you can use Driver Easy which is an app that helps you to search for the appropriate driver for your printer. This is very convenient because you do not need to consider what system your laptop is using, and you do not need to worry about installing the wrong driver. Driver Easy helps you to accomplish this conveniently. If your printer still has a ‘print job stuck in a queue’ issue after this, you should then check your USB or Wifi Connection to ensure that your printer is linked to your laptop.

Check Printer Connection

If you are using a wireless printer, check If the connection between your printer and laptop is strong. Move your printer and laptop close enough to the router such that they have optimal signal. You can also try switching off your Wifi for 15 seconds if that does not work. If you are using a printer with USB connection, first check if the USB cables are in good condition. Before you check for any damages in the cable, turn off the printer and laptop. If all is well, switch on your laptop and printer again, and see if the problem still exists.

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